What happens to my Credits and items after a refund?

How refunds and chargebacks affect your Credits and items, and what refund debt means.

Shop purchases are final. If a Credit purchase is refunded or charged back (through Apple or your card provider), the Credits from it are removed.

If you already spent those Credits

The items you bought most recently with them are taken back and unequipped, and their price goes back toward the refund. Your account ends up as if you had never bought them.

If that still doesn’t cover the refund, the rest becomes refund debt. While you have refund debt you can’t spend Credits, and new Credits pay the debt off first.

If the refund is reversed

If a refund fails or a chargeback is decided in your favor, your Credits come back, and so do the items that were taken back, as long as the returned Credits cover them.

Getting an item back

An item taken back after a refund can’t be bought again from the Shop. If you think that was a mistake, open Settings & Privacy → Report a Bug and we’ll take a look.

Deleting your account

Deleting your Lowlight account permanently removes your Credits and items. They can’t be refunded or moved to another account.